Contact DP Financial

Below are some of the phone numbers our customers use the most. Or you can view a full list of numbers here. Relay service calls are always accepted at all of these numbers. You can also visit any of our branches.

You can call to ask questions, open accounts and get help with all of your banking, borrowing, and investing needs. We're available 24/7. 

General Inquiries

+18254600529

Mobile Banking Support Line

+18254600529

TeleDPG Telephone Banking

+18254600529

Just use this Branch & ABM locator tool to get the information you need for any specific branch including:

* Location

* Hours of operation

* Phone and fax numbers

* Transit number

* Wheelchair accessibility

* Language options

Absolutely. There are three easy ways to access your DP Financial accounts while outside of your country:

Online

Sign in to DPG OnLine to view your account, transfer funds, pay bills and more.

By phone

Call us toll-free at +18254600529 from anywhere in the world.

At an ABM

Withdraw cash or get a credit card cash advance by visiting ABMs that display the VISA, Plus, Interac, American Express or LINK symbols.

Using the Global ATM Alliance, you can withdraw cash from known participating member ABMs.

 

Have a back up payment option

When you're travelling, you should always carry more than one method of payment with you like:  

* Credit cards

* Debit cards

* Traveller's cheques

* Small amounts of local currency

That way, if one payment method doesn't work, or gets lost, you can use another.  

If you have any credit or debit card issues while traveling outside of your country, please contact us right away.

* Call us from anywhere in the world toll-free at +18254600529

To set up your banking account, go to the DP Financial International Account opening page. Select the country you're from and you'll find out how to set up your account.

If you use DPG OnLine you can use Interac e-Transfer to send money and receive money from friends, family, co-workers - anyone with a bank account.

Using Interac Email Money Transfer is easiest when the recipient banks online with any of the following financial institutions:

* DP Financial

* Bank of Montreal    

* CIBC

* RBC

* Tangerine

* President's Choice Financial

If your recipient banks online with a different bank, they can still receive an Interac Email Money Transfer. However there may be a delay for processing, and the recipient may also incur service fees to receive the funds. 

If your recipient banks with DP Financial, but does not use DPG OnLine, they will not be able to receive the funds. Try a Western Union Money Transfer instead.

Here's what you need to do:

After you have signed onto DPG OnLine, simply:

1. Click the "Banking" tab

2. Click "Transfers" sub-tab

3. Click the (Interac Email Money Transfer) "Send Money" in the left-hand navigation and follow the on-screen steps

Have more questions about Email Money Transfers? Check these FAQs for the answer.

Not a DPG OnLine customer?  Find out more about registering for DPG OnLine.

If you're a personal banking customer please see Account Fees at a Glance to find information about fees and service charges.

If you're a business banking customer please refer to Your Guide to Fees and Interest Schedules.

You can also see this list of ABM fees for everyday transactions.

If you have questions about the service charges on your account please call us at +18254600529 or visit your branch for more information. 

Personal banking customers
When you opened your account and received your DPGCard, you would have decided whether or not to register your DPGCard for online access.

If your DPGCard is registered for online access, you just need to activate your card. You'll require your:

* DPGCard number

* Date of birth

* Mother's maiden name

* Home phone number

* Postal code

If your DPGCard is not registered for online access, we're happy to register it for you. Simply visit your branch or call +18254600529.

Small business customers
Please visit your branch to register for DPG OnLine banking.

Personal banking customers
Please contact your DP Financial branch to arrange the wire transfer and to confirm the service fees. Use our Branch Locator to find your home branch.

Before you contact your branch be sure you know the: 

* Currency of the wire transfer

* Beneficiary's name and address

* Beneficiary's bank and location

If you regularly send transfers to a specific location, please have that specific SWIFT code or ABA number handy. That'll make the process faster for you.

If you don't know your SWIFT code or ABA number, don't worry. Just contact your DP Financial branch. They'll help ensure that you have the correct code or number for your needs.

Business customers     
You can use our convenient Electronic Funds Transfer (EFT) service to make payments and send funds all over the world.  

You can get the latest foreign exchange rates in three easy ways: 

Online: View daily foreign exchange rates for over 25 different currencies.

By phone: Simply call us at +18254600529. 

At the branch: Find out the day's rates from your local DP Financial branch. 

The foreign exchange rate will be the same no matter which option you choose.

Absolutely. Just contact the branch to arrange an appointment with a DP Financial Advisor. You can also set up a meeting directly with:

• Home Financing Advisors
• DP Financial Investment Specialists
• DPG Wealth Management
• Small Business Advisors
• Commercial Banking Specialists